Product

Estimated time of arrival

Using an algorithm, the system automatically calculates the food delivery time, the so-called estimated time of arrival (ETA), at the same time the customer places an order. By providing customers with a more accurate delivery time, you can boost customer satisfaction by up to 30%.

FUNCTIONALITY

ETA estimation

The algorithm calculates the ETA based on, among others, the number of orders in the queue, the delivery address, road congestion data, as well as the availability and the current location of the drivers. Customers receive more accurate delivery times at the order placement stage.

ETA integration with your web store

Integrate your estimated time of arrival function with your web store or app. You don’t have to invest in the entire system to use this feature.

Benefits

Greater customer satisfaction

On average, the system estimates the delivery time up to 30% more accurately than an employee calculating it manually.

Reduced number of cancellations

Customers cancel their orders when they have to wait too long. Thanks to the ETA function, you can provide a precise delivery time, enabling the customer to decide whether to place the order or not.

More orders delivered

You avoid situations where the customer is not at home to collect the order because of inaccurate information about the delivery time.

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