FAQ

General questions

Papu.io is a system that automates delivery and customer satisfaction management. It was developed for restaurants with their own drivers where delivery plays an integral part of the business.

Papu.io doesn’t operate like a POS system. However, you can use it to take orders onsite or by phone. It all depends on the features of your POS.

Papu.io allows you to collect all integrated online orders: from food ordering portals, your store, as well as orders made online or via apps.

Papu.io is dedicated to restaurants that handle high volumes of delivery orders. The system is suitable for both small, beginner businesses as well as chain restaurants.

Complete the contact form on our home page or contact us by writing to: kontakt@papu.io, phone: 881 705 601.

Of course. You can choose only the modules that interest you and not pay for the rest.

The implementation time will vary depending on the module you choose. If you already have a computer with Windows, Internet access and a working restaurant, it shouldn’t take more than 2 to 3 hours!

We get to work as soon as you decide to cooperate with us! A lot depends on you and the dates and modules you choose. All modules will be implemented at one time. Normally, the entire process including training is completed in 2 to 3 days (unless we agree otherwise). Of course, your restaurant operates during all this time.

No, Papu.io is a system that automates the process of handling and delivering orders to customers. Papu.io is a tool aimed at drivers, restaurant owners and waiters. However, it does not replace the work of delivery drivers.

Papu.io can be integrated with many POS systems that allow you to handle orders placed onsite. However, the system itself is not designed to handle meals ordered in the restaurant, as it only integrates orders placed by customers online through platforms, apps, and websites.

Analytics and reporting are the core features of Papu.io. Trying to do business without tools of this type is exceptionally unproductive, so that is why every day we send you advanced sales reports to your inbox.

If you own several restaurants, you will definitely be interested in the call center module, which allows one person to manage orders from several different locations. If you want to find out more, make an appointment with us via the contact form, and we will be happy to show you how it works!

Settlements / Payments

Yes. At the beginning, you choose the modules you are interested in and pay for them in the form of a subscription.

We have a monthly option for those who want to keep restaurant expenses at a steady level and an annual option where you pay once and then don’t have to think about regular subscription payments for a long period of time. Remember that when you choose the annual package you will pay only for 10 months, and you will get 2 months for free!

Moreover, the annual package means you don’t have to remember about deadlines for making monthly transfers. Instead, our system will inform you that your subscription is about to expire. In short, we use a subscription model, and you decide on the length and type of our cooperation.

PAPU is commission-free. We do not charge commissions on any orders, including those that come from our online ordering tool.

Are you worried about becoming trapped in a long-term contract that you no longer need? With Papu.io, this is not a problem. You can cancel any time, although you should REMEMBER that once a company becomes one of our clients, they very rarely decide to cancel their subscription, so let us show you how satisfied you will be and put your trust in us!

You can see how our system works during a demo, where we will show you all the functionalities of the system. However, we do not offer a free trial period.

Implementation

It takes 1 hour of your work during which you can count on our presence and assistance.

Absolutely not! We carry out the implementation process in such a way as not to disrupt the functioning of your restaurant. Most often, all stages of the process are completed before you open your restaurant so that your customers are unaware of any changes made to how your enterprise operates.

You arrange the start date directly with us. We do our best to adapt to the current circumstances of your company.

We will provide you with training materials so that your employees can become acquainted with them in their own time.

Using remote desktop software, we connect to your computer or laptop and perform hardware configuration. The next stage is training, which will also be carried out using this program on the implemented system.

Technical support is open from Monday to Sunday from 10:00 to 22:00.

Yes, we work the hours our clients do. You can call us or write to us using the chat, and we will help solve all your problems without any additional costs.

Our Customer Service department is available during the working hours of our clients. Contact details are always available on the main panel of Papu.io.

Equipment

PAPU.io is a web application, which means that Internet access is the most important. You can use our system on your desktop or laptop computer – but remember – there might be exceptions that even the best IT specialist will not solve. We recommend using a comfortable and fast computer with Windows installed (at least Windows 7, ideally Windows 10). Be careful with laptops – you can easily spill drinks on them or cover them in flour.

The system will work on a tablet, but it cannot be used to take orders as the tablet does not operate as a POS system. Phone and onsite order taking can be done through one of the POS systems we are integrated with.

There is no limit to the number of devices you can use, and there is no extra charge.

Integrations

Papu.io can be integrated with online ordering systems (for example, UpMenu, Restablo, Restaumatic), POS systems (for example, Dotykacka) and food delivery portals (such as Uber Eats).

Click on the “integrations” tab to learn more.

It’s a good question! This is the magic of Papu.io created by our talented programmers. However, it is quite challenging to get an answer from them that the rest of us would understand. 

 

PAPU knows many languages and is able to “talk” with various portals and applications, from which it takes orders when they give it the right key :).

Yes, the Papu system works in the cloud, so you need a computer with Internet access.

Security of your data

You are the controller of your customers’ data; we merely provide the system that allows you to process that data. Your data is safe! You will find more useful information in our Terms of Use.