Today we will tell you the story of how everything started and how our company was created.
It’s a story that began with an idea. An idea simmering somewhere in our imagination. Over time, it began to take on a tangible form and eventually transformed into a fully-fledged product.
A product we are proud of, and which has changed the reality of restaurateurs throughout Poland, and soon (keep your fingers crossed) also throughout Europe!
So how did it all start?
Every good story starts with an idea that is not always entirely successful. Although our first idea for the company was not a fiasco (quite the opposite!), it did not meet all of our expectations.
After our adventure with Papu Kurier – a company that brought together couriers in several cities throughout Poland – it was time for something new! We already had experience with the food sector industry. We delivered over a quarter of a million deliveries, and we employed several hundred drivers. Above all – each of us had processed at least several hundred orders.
We had a simple rule. Everyone, regardless of their position, had to travel at least once a week with deliveries. By car, scooter, or … bicycle. The knowledge that we got from this experience was INVALUABLE! Something that cannot be learnt in books. It is only thanks to these experiences that we know why the lack of information about the floor number can slow down a delivery by a critical handful of minutes. We also learned how hard it is to combine orders, manage drivers, or settle employees without a good system that can do it for you! For a while, we were the largest company of this type in Poland!
Change of the business profile
We have always had BIG DREAMS! It didn’t take us long to understand that in order to pursue them, we must alter our business model. Dealing only with logistics, i.e. employing drivers, organizing fleets of vehicles, communicating with customers, etc. is a business that is very difficult to scale. Therefore, the chances of expanding into foreign markets are minimal. One would say almost non-existent. As a result, we made a difficult decision to take a different path…
Most importantly, we wanted to use the knowledge and competencies that we had gained in our next project. We had experience in sales, IT (after all, we developed the whole system ourselves, we implemented a grant from the National Center for Research and Development, which allowed us to learn something about Machine Learning and Artificial Intelligence), knowledge of the food sector industry and experience gained through making over 250,000 deliveries. Taking all this into account, we made a so-called “pivot” and decided to design a tool whose goal was to maximize the automation of the work of people taking orders in restaurants.
Struggles of restaurant owners
We knew from our experience with our previous company that restaurateurs do not have an easy working life. The same goes for waiters/waitresses who often work like robots. They have to make countless decisions in the space of a few seconds. Constantly worrying about what is happening in the kitchen, where the driver is, what orders have already gone out, what the customer ordered, whether the toppings have already been used up, how long the delivery will take, etc. All of which can be genuinely exhausting. If we also add to this problems with drivers, orders coming in from several sales channels simultaneously, staffing issues… This industry often works like wooden cogs… in the Middle Ages!
We were not interested in copying existing solutions and mediocrity. Therefore, we decided to create something new. Something that could become a real game-changer – not only on a nationwide but also on a worldwide scale.
And that’s how we came up with the idea for PAPU.io.
We started implementing the idea in the summer of 2018. From the very beginning, we had clients who believed in what we were doing. Seeing how well our idea was received by restaurant owners was a great motivator!
From the start, we had a feeling that we were on the right path… Exactly on 30 November 2019, at 23:20, order no. 1,000,000 “popped up” in our system. We couldn’t believe it. Something that seemed so distant suddenly became a reality.
Just when we got used to how things were going, another success got us excited all over again! In March, we succeeded in establishing cooperation with our first client from abroad (Danke für dein Vertrauen!)! Our small dreams came true, and we were ready for more!
It is very important for you to know that this success hasn’t made us complacent. We are constantly pushing forward, and we will always CARE about your opinions. The fact that we see an increasing number of customers coming from recommendations from daily users of our product makes us extremely happy!
We have taken a tiny step forward from where we were at the beginning. However, we know that we still have a long way to go. We have accomplished maybe 1% of our goal. Maybe even less than 1%, so we are aware of how great our ambitions are!
A Big Thank You
One thing is certain. We wouldn’t have achieved anything without our team! It’s amazing that we have found such FANTASTIC PEOPLE to cover such diverse posts. Thank you for your daily work and commitment! We know that having you onboard makes conquering the food service market on Mars possible!
Returning to you, dear restaurateurs: THANK YOU too! For your trust, criticism, all the comments, for your patience and also for recommendations and your kind words. Every suggestion you make is very important because this system would not function as it does without you. This week, 2 million orders popped up in our system! Even we are having a hard time believing it’s this high a number!
For those who would like to join us on this journey but still have doubts – don’t worry – a free demo will help you make the right decision!
And for all of you that have already boarded the interplanetary ferry called ” PAPU.io” – fasten your seatbelts because it’s going to be a crazy ride!