How will restaurant software help your employees?

Software for restaurants increases the comfort of work of waiters and drivers. The system streamlines the team’s work and reduces the likelihood of making a mistake.

We have talked a lot about the problems restaurateurs face and the different ways they can be solved. We have also shared with you extensive knowledge about technology worth investing in, and we would like to give you some tips on how to create delivery zones and how to increase online sales.

Today we are bringing something different to the table! In today’s article, we will study a day in the life of Anna – a waitress, and see how restaurant software can help her do her job.

A day in the working life of a waiter

Anna is 19 years old and has just begun college. She came to London to get a better education. Working in a restaurant gives her a chance to pay her way.

It’s Friday, 3 pm. Our protagonist has just started work. She feels stressed because the rush hour is coming up and a group of guests has just entered the restaurant. She comes to the table and starts taking the order. One guest orders a pizza without olives, another with extra jalapeno peppers, and the third would like to swap the onion for an extra portion of bacon. Is this possible? – Of course, it is! – however, she has to write down every detail so that the cook can easily prepare the order.

As she is taking the order, the phone rings. She finishes the note in a hurry and runs to pick it up. On the other end of the phone, a customer wants to place an order with delivery to Blackheath. “Hmm, do we deliver there?” – she wonders. She reaches for the map with the marked delivery zones and looks for the district. It’s hard to find it right away. She has only been living in London for a couple of weeks, and she doesn’t yet know the city well.

Some time passes, but eventually, she finds it! They deliver!

The man asks about the delivery time. Anna can hear impatience in his voice. She tries to count the number of orders in the queue, but the truth is she has no idea when the food will be ready and how much it will take to get it to the customer.

An hour and a half – she says. The order will probably be ready sooner, but she chooses the safe option.

The customer doesn’t seem happy about it. An hour and a half? No, thanks. He can go to the restaurant just around the corner.

It’s a race against time

Anna has not yet taken the previous order to the kitchen when the phone rings again. Another customer. This time the order comes from the neighborhood. An hour and a half is more than enough! 45 minutes should be just right!

After hanging up, she runs to the kitchen, taking a full set of written notes with her. She tells the cook what should come out first, and he replies that in about 30 minutes the takeout order should be ready. Great! So she guessed the time right!

The question remaining is where the drivers are. One of them should be available in half an hour! Anna dials the number, but the line is busy. She calls the other one. He’s stuck in a traffic jam on the other side of town. The third one fell ill and is not at work today.

In the meantime, more customers amble into the restaurant. The phone rings non-stop, and Anna tries to do her best to get everything done! At the same time, she tries to contact the first driver.

After many fruitless attempts, she finally succeeds! The bad news is that the driver needs 20 minutes to reach the restaurant. Unfortunately, the dish is already on the counter. In just a few minutes, it will get cold. Anna asks the driver to hurry up …

After some time, he finally shows up. Our protagonist gives him a card with the delivery address and goes back to the restaurant to serve the guests who are waiting impatiently to order.

Problems with delivery

After less than 30 minutes, the phone rings again. It’s the first driver.

He informs the waitress that the customer is not at home and attempts to contact him have failed. Anna tells him to wait another 10 minutes, although she knows that she is risking delaying future orders.

Fortunately, the customer shows up. He thought he wouldn’t be getting his dish, so he went to the store around the corner.

Well! That happens all the time – thinks the driver. Well, it’s not my fault – Anna tells herself.

The rest of the day passes very quickly. It’s time to close the restaurant. Anna is very tired. Not everything went as planned. A few people got the order with a considerable delay. Anna just hopes that they won’t leave any bad comments on any website. Unfortunately, it is the unsatisfied customers who most often reach for the keyboard…

#Facts According to research, one additional star on the popular Yelp review site can increase restaurant sales by 5% to 9%. Thus, today’s “mishaps” may have a real impact on your daily income in the near future. The online image of a restaurant is often a reflection of the quality of customer service and the fulfilment of promises made to them.

Cashing up

Before going home, our protagonist has one more thing to do. Cash up the drivers. Anna takes the bills and starts counting.

The day was intense. Sixteen people ordered on-site, 27 with delivery, and 5 ordered takeaways.

Revenue totaled GBP 689.26. Anna must also remember that the drivers took advance payments for fuel, and one of them received an additional GBP 50 to buy some missing products for the restaurant.

Unfortunately, despite checking the calculations several times, something is wrong. Exactly GBP 10 is missing. That’s the value of one family pizza.

The question is who made a mistake and when. It will be hard to tell after an entire day. The discussion with the drivers continues for 15 minutes, but to no avail. The entire shift will have to chip in to pay the missing sum.

Anna is disappointed, tired, and thorny. Despite putting 100% effort into her work, she had not managed to prevent chaos from rearing its ugly head. Thoughts about changing jobs run through her mind… Perhaps the clothing industry? The food sector is probably not for her.

What went wrong, and who is responsible for it?

The driver and the waitress are not to blame for the situation, but the restaurant owner.

Why?

Most of the problematic situations presented in the story are the results of working with so-called sticky notes. Rewriting orders (often twice!) significantly extends customer service time and increases the likelihood of making mistakes.

Working with restaurant software

Imagine how Anna’s day would have been if the place where she worked used advanced restaurant software.

First of all, our protagonist would have saved a lot of time, that which she spent on rewriting orders. The cook would have immediately seen which dish needed to come out first and what changes were to be applied. This is especially helpful when it comes to more complex orders, in which customers want to remove something or replace one ingredient and substitute it with another. The waitress’ explanations are no longer needed. Everything is on the printed receipt.

In addition, restaurant software calculates the expected delivery time. That means less stress for the person who takes the order and more freedom for the customer who knows exactly when to expect the driver’s arrival.
In restaurants with delivery, waiters and drivers work closely together. Thanks to the POS system, the person taking the order can see the location of drivers on the map and does not have to waste time calling them. Additionally, the restaurant’s owner has more control over the employees and can see which employees are the most productive.

A POS system for restaurants offering delivery is also useful when it’s time to cash up the drivers at the end of the day. Instead of wasting 30 minutes (often longer!), settling the accounts takes two or three minutes. The probability of making a mistake throughout the day decreases significantly, so cash anomalies are much less frequent.

An unquestionable advantage of working with restaurant software is also access to data that makes it easier to plan a promotional campaign, determine the target audience, choose the right delivery zone, or even decide on which days and hours the restaurant should be open.

Summary

Although our protagonist’s day was not the best, let it serve as an example.

Remember! Technology is not your enemy but your friend. By investing in a POS system tailored to the needs of your restaurant, you increase the work comfort of your employees, and you get an insight into their working day!

We would like to invite all those who are not convinced to read our previous post, in which we debunk the myths about systems dedicated to restaurants, which will hopefully dispel all your doubts!

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