Make Post-Purchase the Best Part of the Customer Experience
The customer experience
doesn't stop at the hit the buy button
As an online customer you realize how important delivery is for the shopping experience.
Scalable brands use shipment tracking to keep customers happy and grow theirbrand.
Post-Purchase experience goals to:
Regain (your) control
We allow you to take back your control and ownership of the post-purchase experience from the carriers.
Expose your brand
Notify & create touchpoints
Shipment status notifications to keep your customers updated throughout every step of the shipping (process) and to reduce WISMO – less support tickets “Where is my order?” and to increase your NPS keeping your customers informed.
Optimize your delivery experience
We give you dashboards with statistics – to analyze your fulfillment, delivery, and carrier performance to identify which carriers are upholding SLAs and which are not.
Communication with one place
We give your customers a single location where they can contact you, report a problem or conveniently return the shipment and leave a review.
Update your customers when it matters most
Papu.io nOS platform is equipped with all the features to handhold your customers throughout the post – purchase journey.
Order tracking examples
Dodaj tu swój tekst nagłówka
A loyalty campaign
A sales
campaign
Through sales promotion, chosen products are presented to prospective customers to persuade them to buy
the products.
A proactive customer satisfaction campaign
The Customer Experience is the total sum of
customers’ perceptions and feelings
resulting from interactions with
branded products and services. This might
by done by releasing blog posts, providing
tips, interviews, videos and infographics,
instructions related to the
products that your customers buy, thus increasing their satisfaction.
A sales
campaign
Through sales promotion, chosen products are presented to prospective customers to persuade them to buy
the products.
An event campaign
Being able to see and meet people
behind your brand in person can lead
to the formation of long-term brand
loyalty
CSR
campaign
An effective CSR program have a positive
impact on companies, employees, and
consumers.
An event campaign
Being able to see and meet people
behind your brand in person can lead
to the formation of long-term brand
loyalty
What You get in that price?
Your total monthly number of delivery and takeaway orders combined per location
Monthly
Brand marketing
& customer personalized communication
Include:
- Marketing campaigns builder
- Personalized marketing content
- Brand exposure
- Building customer database
- Marketing consent
- Chat customer-restaurant-driver
Feedback & Reviews
Include:
- Customer satisfaction monitoring
- Realtime feedback to your stuff and managment
- Online rating booster
- Hassle free complaints
Delivery management system
Include:
- Driver management
- Central map
- Driver app
- ETA
- Auto dispatch
Analytics
Include:
- Dashboards
- New customers
- Interactions with your content
- CTA
- Open rate
- Reviews
- Time spend with your brand
- Returning customers
- Integration with your eCommerce
- Sms messages
- Customizable tracking web app
- Campaign creator
- Web push notifications
Send your customers
updates on tracking
statuses and additional content
directly to their mobile
phones by SMS and link to
the branded web app.
- Increase customer satisfaction
- Earn the trust (and confidence) of customers
- Build brand awareness
- Drive post-purchase engagement
- Increase your base of repeat customers
- Increase delivery rate
- Increase the delivery experience
- Take insightful decisions
- Reduce WISMO
- Increase your NPS
Increase brand
awareness
Allow customers to track their order on a branded web-based tracking app instead of a carrier site.
Drive post-purchase engagement
Customers visit the tracking page an average of 4,15x per order. Give an immersive experience!
Increase repeat customers
Generate additional revenue with product recommendations and loyalty programs.
Increase a message
open rate
Achieve a link open rate even up to 80%.
Gain customer trust
Always be within the client's reach and assure them of your willingness to help.
Increase your NPS
Be more proactive rather than reactive in the post-purchase process and increase your NPS even up to 12%
Reduce WISMO
Reduce a WISMO support ticket even by 90% by providing an opportunity for customers to track their orders on your web app.
Increase your CTR
encourage customers to interact with uploaded materials and achieve a score even up to 78%.
Drive post-purchase engagement
provide clickable banners and video materials with which your client can interact.
68% of consumers will view
brands more favorably once you
offer or contact them
through proactive customer service notifications
93% of consumers are
more likely to make
repeat purchase
at companies with excellent
customer service
Customer engagement
marketing can increase
customer loyalty by 25%
Data shows that even a
5 percent increase in customer retention
can result in a 25-95 percent
improvement in profit.
Clear, proactive communication
can cut WISMO by 50%
96% of customers who are satisfied
with the returns process have responded they’ll purchase with
the retailer again.
Do you have any questions?
Complete the contact form so that we know more about your e-commerce and can show you how our system works.
